FAQ/ 常见问提

 

FAQ

 


Q. Can I book a bus on someone else’s behalf?

A. Yes, All you need to do is fill in your personal information and pay 10% deposit while booking.

问:我可以替别人预约包车吗?

答:可以,你在做预订只需填写自己的详细信息并付10%订金即可。

 

Q. How can I get the best deal of booking a bus?

A. Bus booking price depends on the trip richness, the friendless of our tour guide and the amount of shopping time in the trip.

问:怎样才能得到最优惠的包车价格呢?

答:包车价格优惠与否在于行程是不是多样又丰富,带团司导是否亲切幽默且贴心,是否每天的时间均带景点参观而非带去购物。

 

Q. What do I consider choosing the right car?

A. Number of passengers. According to the local regulation here in Taiwan, there are 4 passenger, 8 passenger or 9 passenger mini-van available (include driver seat.) 9~16 passengers will need a medium size bus. If there are even more passengers, then you do need to book a proper bus.

问:在选择车辆时我应该注意哪些问题?

答:人数。台湾目前合法的旅游车为四人,八人及九人(含)以上(均不包括司机)九~十六人需二十一座小巴,人数再多则需用大巴士了。

 

Q. Does the bus have a mileage restriction?

A. No, there are no such restrictions enforced by law. However, 3~5 tourist spots per day, 150~200km daily would be about it.

问:包车有限定路程里数吗?

答:没有特别限定。但以实务上来看,一天安排3~5个景点,车程与景点停留时间一天以150~200公里为佳,才不会都在搭车。(特殊状况另外安排)

 

Q. All associated fees are included in the booking?

A. This quotation includes patrol fees, toll charges, parking fees as well as cost of driver and guide’s accommodation and food. Guest’s accommodation, site entry tickets etc need to be paid separately.

问:所有的费用都包含在包车价格里吗?

答:报价均包括打油,过路费,停车费,司导的食宿,不会再外加其他费用。贵宾的食宿,游乐园门票,船票等由贵宾自理。

 

Q. Can I hire a bus without credit card?

A. Sorry! We accept cash only at this time.

问:如果我没有信用卡的话可以租车吗?

答:很抱歉!目前只接受现金付款喔!

 

Q. What type of payment do you accept?

A. What type of payment do you accept?

问:你们接受什么样的付款方式?

答:现金付款或汇入星加坡,马来西亚指定帐号。

 

Q. If my flight is delayed or cancelled, what should I do?

A. If your flight delayed or cancelled, please contact our team arrange further plan as soon as you can.

问:如果我的航班被延误或取消,应该如何处理?

答:如果您的航班被延误或取消,请尽快发送电子邮件或致电联系我们的团队。

 

Q. What is your cancellation policy?

A. Cancellation of trip needs to be notified 5 days prior departure in case of force majeure. Otherwise, all associated cancellation cost need to be paid by you (such as accommodation booking fees.)

问:取消政策是什么?

答:除不可抗力因素外行程取消需于五天前告知,否则衍生之费用需由订车人负担(如无法退订的住宿房费) 并没入订金。

 

Q. Does my booking include insurance? If so, what subject does this insurance cover up to?

A. As soon as we received your booking deposit, we will book your team member into tourist insurance regulated by Taiwan Tourism Department (travel responsibility insurance). Such insurance will be come into effect as soon as you and your teams land in Taiwan.

问:我的包车服务有括保险吗?如果有,哪些保险保障我们安全?

答:行程确定收取订金后即会帮所有来台旅游成员投保合乎台湾旅游法规的(旅游责任险)成员抵达台湾即刻生效。

 

Q. What if bus is broken or a traffic accident happens?

A. Our team will arrange you with an alternative bus and original itinerary will resume.

问:如果车坏了或者如果发生车祸,我该怎么办?

答:本团队会安排备用的车辆及司导带领大家既定的行程。

 

Q. Will I get a refund if I finish my trip ahead of scheduled time?

A. Even your trip ends earlier than first plan, no refund or discount will be offer.

问:我提前结束行程,我可以得到退款吗?

答:如果你提前结束行程,你的费用将不会得到打折或退款。

 

Q. Do I need to provide any ID information?

A. In order to ensure the safety of your trip, we will book everyone into travel insurance. We only need this information for insurance booking, we will not disclose such information to any third party unless your authorization. 1. Full name (in English)
2. Date of birth
3. Passport number
4. Arriving and departing flight number
5. Itinerary and Bus Dispatching Slip issued by a Taiwan Tourist Agent

问:我需要提供任何身份信息吗?

答:为了您的旅途安全,我们为大家准备了一份由平安保险公司推出旅行意外保险,这样从我们接到您的那一刻起,您的人身安全就有了极大保障,众所周知保险是需要身份证件号码的,您提供的身份信息用于保险,我们不会对外泄露,所以您可以放心提供。
1 大名(英文)
2 出生日期
3 护照号码
4 抵达与离开的班机号码
5 有台湾旅行社出具行程单及派车单。

 

Q. How to choose a vehicle that suits us?

A. 2~4 pax, WISH vehicle 5~8 pax, VW T5 9 seat passenger car Over 9 pax, 21 seat mini-bus or 45 seat big-bus

问:如何选择适合于我们的车型?

答:2~4人,使用WISH车辆
5~8人,使用VW T5九座或同型车辆。9人以上使用21座小巴或45座大巴。

 

Q. What fees are included in this booking?

A. This booking fee includes: 1. Petrol fees 2. Toll and parking fees 3. Airport pickup and drop off fees 4. Driver and guide service cost 5. Driver and guide accommodation cost

问:吴师傅旅游包车车费包含哪些费用?

答:我们承接的吴师傅旅游包车,车费里包含:
1.全程油费。
2.全程过路过桥费、停车。
3.接送机费用。
4.领队/司机服务费。
5.领队/司机住宿费。

 

Q. Is our service safe?

A. You can absolutely rest in peace with our safety standard. All out fleet are within 3 years old. We only employ experienced drivers, they are all super familiar with Taiwan road conditions and routes. All buses are fully insured.

问:包车的车辆安全有保障吗?

答:对于我们车辆安全问题您可以放心,我们所配备的车辆全部由近3年的准新车组成,司机多年驾驶经验,对台湾地区公路状况十分熟悉,同时车辆保险齐全,您可以放心乘坐。

 

Q. How much does the service cost?

A. 2~4 pax WISH
5500 per day
5~8 pax VW T5 or similar
6500 per day
9~14 pax with 21 seat bus
13000 per day
15 pax or over with 33 or 45 seat bus
18000 per day
Fees vary depending on trip plans. Please contact us to get an exact quotation.
All fees quoted above are in NT currency.

问:吴师傅旅游包车多少钱?

2~4人使用WISH
5500/天
5~8人使用VW T5或同型车辆
6500/天
9~14人使用21座中巴
13000/天
15人以上使用33或45座大巴
18000/天
实际费用需依行程有所增减,欢迎来电洽询。
以上费用均以台币报价。

我們的專業

SAFE
準時
經驗
素質